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Family Support

Hello! My name is Steph Gilder and I work within the Inclusion Team as Family Support Officer at Woodston Primary School, I am also one of 5 designated safeguarding leads within school. 

My role in school is to provide support, advice and information to families in our school community. I can help with any worries or questions you may have in relation to your child’s behaviour, development and wellbeing. 

I am also here as someone to talk to if you need it! I can provide support over the phone, but where possible I always prefer a face to face meeting and a cup of tea -when circumstances allow! 

Support I can offer includes:

  • Promoting self-esteem and confidence. 
  • Promoting positive behaviour and positive attitude to learning in school. 
  • Providing information and signposting to other services in the local community. 
  • Liaising with external services such as Young Carers, housing, family support, and bereavement counselling services (to name only a few). 
  • Advice and support in promoting positive behaviour at home. 
  • Attendance and support at school, and/or other agency meetings. 
  • A safe space to have sensitive conversations. 

Advice and support is confidential, although any concerns relating to the safeguarding of children will always be dealt with in accordance with the school’s safeguarding and child protection procedures. 

I am in school 8-4.30 every day (including during this period of ‘lockdown’). There is opportunity to be flexible with this to accommodate work schedules if necessary. 

Please call the school office on 01733 562784 to make an appointment. 

I may not have all the answers but I work closely with a range of specialist services that can provide targeted support with any more specific needs that may be identified. Alternatively, you may find the advice or support you require below:

Safeguarding information for parents.

As one of 5 designated child protection leads in school, part of my role is to ensure that our children and families are safe, and have access to any appropriate further support they may need. 

What to do if you are concerned about a child, family or your own safety or well-being:

If you think you or the child is in immediate danger and needs urgent help, please call the police on 999

If it is not safe for you to speak you can dial 55 into your phone when prompted so the operator knows you need help

Seek advice from school

There are 5 designated safeguarding leads at Woodston Primary School. Headteacher, Jacki Mitchell, Deputy Headteacher Mr Trevor Goakes, SENCo Mrs Hurrell, Family Support Officer Miss Stephanie Gilder and Office Manager Miss Sharon Davey. If you have a worry and are not sure what to do, we are here to listen and advise. Please be aware that safeguarding concerns will be dealt with in accordance with our Child Protection and Safeguarding procedures.

Peterborough Children's Social Care

If you believe a child is at risk of harm, you can contact Children’s Social Care directly, and you can remain anonymous if you prefer to do so. It is possible that information you hold may be the ‘missing puzzle piece’ that is needed to allow appropriate support to be put into place for a child and their family. 

Peterborough Children’s Social Care: 01733 864180

Out of Hours Emergency Duty Team (EDT): 01733 234724

Domestic Abuse Advice

Refuge is a charity that supports both female and male victims of Domestic Abuse. If you think you or your family might be victims of Domestic Abuse you can find further information below that may help you understand what might be happening, and what to do if you think you need help. There is a wide range of support available both at intensive and outreach levels depending on your circumstances. 

Refuge are not part of Children’s Social Care. 

National Domestic Abuse Helpline: 0808 2000 247

Boots Pharmacy

Those needing help can ask staff at the counter to use the consultation room, where they will be able to contact services for help and advice.

Clare's Law

Clare’s Law is the Domestic Violence Disclosure Scheme. It's named after Clare Wood, who was murdered in 2009 by her ex-boyfriend who had a history of violence against women. Clare had been unaware of his past, and her family feel if she was, she would not have taken her relationship forward.

The scheme allows you to ask about the information held on a person in relation to domestic abuse offences and convictions, allowing informed decisions about a relationship.

Sarah's Law

The child sex offender disclosure scheme, also known as Sarah’s Law, allows you to ask whether someone with access to a child has a record of child sex offences.

Online Safety

Miss Armstrong is our Online Safety Ambassador. Please find further information about online safety below:



Talking about difficult subjects with children

The NSPCC offers lots of advice on how to broach conversations with children about staying safe. This includes The Underwear rule. Why not follow the link below and say hello to Pantosaurus?

Practical Support

School Learning Mentor

Our full time Learning Mentor provides support and guidance to children who are experiencing difficulties in learning due to social, emotional or behavioural problems or other issues outside of school. Our Learning Mentor help pupils overcome behavioural, social or emotional problems that are affecting their learning, through a play-based approach. This sometimes is as a one off session or for a longer period of time. 

School Nurse

School are currently supported by school nurse Sherri Johnson. Sherri provides a “drop in” once a term where she can offer advice and support with things such as 

If you would like to attend a drop in appointment, please call the school office on 01733 562784 to arrange this.  


CHUMS Mental Health and Emotional Wellbeing Service

CHUMS is a Mental Health and Emotional Wellbeing Service that offers support to children and young people with mild to moderate mental health difficulties, such as anxiety and low mood, as well as those with significant emotional wellbeing difficulties arising from life events, such as bereavement and bullying.

If you think this service could support you and your family, click the link below for more information, including how to make a self referral:

Young Carers

A young carer is a young person, under the age of 18, who has a caring responsibility. This is usually for a family member who has a disability, long-term illness, mental illness (including depression, anxieties) or drug/alcohol substance misuse.

In  Peterborough, Young Carers  provide support such as:

-Information, advice and guidance and peer support provided in the community and schools

-Regular term-time group.

-Helping schools to become more carer friendly

-1:1 support

-Holiday trips and activities

-Whole family support

-Providing young carers with the opportunity for their voices to be heard on a local and national level through ‘Carer Voice’ initiatives

-Helping young carers and their families to access grants.

If you think this service could support you and your family, click the link below for more information, including how to make a self-referral:

Citizens Advice Bureau

Citizens Advice Peterborough offers support and information in relation to things such as housing, financial support (including information on universal credit and a benefits calculator), employment advice, issues that may arise following a change in family circumstance, and more. 


To find more information, click the link below:

Free School Meals / Pupil Premium

If you think you may be eligible for Free School Meals, you will need to complete a form. Please contact the school office for a copy of this form. Unfortunately, it is not possible to complete this online in Peterborough.